Privacy Policy

The Company is committed to protecting the privacy of all clients and customers who utilise our services. In order to ensure that we are consistent in this approach, the Company has adopted a Privacy Policy to comply with the National Privacy Principles contained within the Privacy Amendment (Private Sector) Act 2000. This policy is written to ensure that we respect and keep safe all the personal information you may provide to the Company in any service we perform for you. This policy may be updated from time to time.

Collection of Information

We only collect information from you that is necessary for what we do. For example, when you purchase a property we will be asking for your name, address, and personal contact details so that we can ensure that we provide quality service that includes keeping you updated on any related information. We may use information you provide to us to help improve the services we offer and to measure the interest shown in our services.

The Company undertakes to only collect information by lawful and fair means. This means we will never be unreasonably intrusive. The Company’s websites will be similarly noted and we will monitor each website and its usage. This enables us to make improvements to our sites and provide better on-line services. The Company will provide all clients and customers the opportunity to “opt-out” of receiving promotional material either electronically or in hard copy. You can contact us at any time if you do not want to receive marketing information from the Company. We will process these instructions as soon as possible. Our staff will be notified of programs and policies for monitoring of telephone, email and internet usage.

Use and Disclosure

Personal information is collected for the purpose of assisting you with buying, renting, selling, developing, project managing and improving property; to carry out any relevant appointments; engaging third party consultants; keeping you updated on market trends and other statistical research; attending community education activities; managing relationships; preparing generic reports on property; seeking potential clients and customers; responding to your web enquires; sending our promotional material on services provided by ourselves or third parties; and any other normal business processes to take place or, as required by law.

Data and Security

The security of the information collected is of primary importance and we take all reasonable steps to ensure that the personal information held on our servers is not subject to loss, misuse or unauthorised access or alteration. We also endeavour to take all reasonable steps to ensure personal information which is no longer required is destroyed or permanently de-identified. Due to some technical, accounting and legal requirements, certain information can never be completely destroyed and must be retained in some format. The Company endeavours to ensure that all data collected is accurate and well maintained. All computer access is password controlled and we have a policy to deal with security of information to ensure maximum protection of an individuals personal details.

The Company has policies regarding information storage and will further develop and review additional policies for storage of electronic and paper information. Any information collected is processed, stored and retrieved using the Company’s privacy policies, supervised by an appointed privacy officer. It is secured in offices with lockable doors.

Openness

Any client or customer who has furnished personal details to us will have the right to seek out the information we hold on them. The Company undertakes to respond to any client or customer enquiry regarding what information we hold, how we use it and where or how it is disclosed.

Access and Correction

Anyone who has provided personal information to us may access this information and issue corrections if necessary. The Company undertakes to ensure that any amendments to information are actioned in a timely and efficient manner. In most cases, you will be asked to verify your identity prior to personal information being disclosed.

This ensures that information is only provided to the correct person and that the privacy of others is not undermined. All requests for information will be dealt with in a confidential manner and requests for access will in no way effect any commercial arrangements that may be in place between yourself and the Company.

Anonymity

Wherever practicable, the Company will allow any individual to seek out and obtain information about our services in a confidential manner and without the need to identify themselves.

What to do if You Have a Privacy Complaint

Our aim is to ensure that we treat all personal information with respect and care. However, should you have a complaint that relates to how we have collected or used the information you have provided on yourself, we would like the opportunity to remedy the problem.
Our Company has a Privacy Officer for this purpose, and all privacy complaints will be dealt with in a timely manner. Should you have a complaint, please address it to:

Privacy Officer
PO Box 4462
Loganholme DC QLD 4129
Email: info@brisproperty.com.au

In the unlikely event that the matter cannot be resolved between the Company and an individual, then the matter should be referred to the Office of the Federal Privacy Commissioner.